We are committed to ensuring your privacy and the security of all information collected by us from our website. We will manage your information in a manner that complies with the Privacy Act 1988 (Cth) and its National Privacy Principles.
What information we collect
We generally collect two types of information which may identify you individually, personal information and statistical information.
In order to provide you with better service, we may request that you provide us with certain personal information when submitting an enquiry to us or when placing an order on this website. Certain personal information includes your name, addresses, telephone numbers and email addresses submitted to us.
We also collect statistical information, which is information relating to your use of this website, including:
• your server address;
• your top level domain name (for example .com, .gov, .au, .uk etc);
• the pages you accessed and documents downloaded;
• the website you visited immediately prior to accessing this website; and
• the type of browser you are using.
How we collect information
We may collect and maintain information about you through day to day transactions or other interactions with you, including where you respond to surveys, where you participate in any program or special offer or if you seek employment with us.
We collect your personal information by directly asking you to provide it when you submit an enquiry to us or when you place an order on this website. We may also retain the content of any email you send to us.
We may collect statistical information, by utilising a feature of your internet browser called "cookies" which stores small amounts of data on your computer about your visit to this website. However, “cookies” tell us nothing about who you are unless you specifically give us personally identifiable information. You do not need to have cookies turned on to visit our website. In addition, you may elect not to allow cookies to be collected by selecting certain options on your browser.
How we use the information
The information we collect is solely for the purpose to carry on and improving our business in providing our services and products to you.
We use your personal information only for the purpose for which you provide it to us. We will not sell your personal information to a third party, or make any other use of your personal information, for any purpose which is not as a result of, or incidental to your use of this website. Personal information will not be used for any purpose which a reasonable person in your position would not expect.
We may disclose your personal information to third party service providers who provide services in connection with us. The disclosure of your personal information to the third party service providers will always be on a confidential basis.
Unless you object, this information may also be used to:
• send news and information regarding our activities and general promotional material which we believe may be of interest to you;
• track return visits to our website;
• accumulate and report anonymous, aggregate (data collected in mass), statistical information on website usage; and
• determine which pages and features users like best.
Any email message content which is retained by us may be monitored for trouble-shooting or maintenance purposes, or if any form of email abuse is suspected.
If you do not wish to have your personal information used in this manner or for any other specific purposes, please contact us accordingly.
How we store your information
Any personal information you provide to us is kept confidential to the best of our abilities. Your information will be transmitted to us via the internet and stored in secure electronic databases.
However, we cannot guarantee the security of the internet transmission and the electronic databases. We make no warranty in respect of the strength or effectiveness of the security of the internet transmission and the electronic databases. We are not responsible for events arising from unauthorised access of the information you provide to us.
Access to your information
Under the Privacy Act, you have a right to access, edit or delete your personal information that is collected and held by us. If at any time you would like to access, edit or delete your personal information that we hold about you, or you would like more information to our approach to this policy, please contact us.
However we reserve the right to refuse access to or correction of your personal information, if we are authorised by law to do so, or where access would unreasonably impact on the privacy of others.
How to contact us
For further information or enquiries regarding our privacy practice, please contact us at: